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  • Contact Us

    (800) 730-8555

    Chartwell Health Resources (CHR) provides medical management and care coordination of home health, home infusion and respiratory therapy/durable medical equipment (RT/DME) services for Quartz.


    Our team coordinates care through a region-wide system of providers credentialed by CHR. This allows us to offer patients the best choice for safe care in their community.


    Chartwell Health Resources Services

    • Benefit verification
    • Patient needs assessment and care set-up
    • Authorization of services
    • Provider contracting and credentialing

    For Patients


    Chartwell Health Resources is passionate about driving solutions. We collaborate closely with our provider system to help patients get better - and stay better - at home.


    Call Us


    If you are a patient, family member or caregiver and have any questions, please call us at 1-800-730-8555 or (608) 831-8555.


    For Providers


    How do I request authorizations?

    • Complete the Prior Authorization Request Form (pdf)
    • Regular business hours: Providers should submit prior authorization requests by fax to (608) 664-6193. Staff is available Monday through Friday, 8am-5pm, and can be reached by phone at (800) 730-8555 or (608) 831-8555.
    • After-hours: Providers are required to obtain authorizations for urgent/emergent requests occurring after-hours and on weekends and holidays within two business days following the date of service. Chartwell Health Resources has designated on-call benefit coordinators to provide members and providers 24/7 access for emergent/urgent after-hours and/or weekend and holiday services.

    Join our provider system